No. Drone Gear Shop is not the official website of the brands we carry.

We operate independently as an authorized retailer, offering genuine products sourced through brand-authorized distribution channels and sold in compliance with applicable brand policies.

Yes. Drone Gear Shop operates as an officially authorized retailer for select brands.

Authorization status may vary by brand and region. If you have questions about a specific product or brand authorization, please contact our support team for confirmation.

Yes. All products sold on Drone Gear Shop are 100% genuine and sourced through authorized distribution channels.

Many products can be verified using official serial numbers or brand-provided verification systems.

Our products are purchased through official, brand-authorized distributors and partners.

We do not sell counterfeit, refurbished, or unofficial products unless clearly stated on the product page.

Drone Gear Shop ships orders from warehouses located in the United States. Orders are processed locally to ensure reliable and timely delivery.

We operate exclusively online. All products are available for purchase through our official website.

Yes. If you need assistance selecting a camera, lens, or accessory, feel free to contact us via email or live chat.

Our team is happy to provide general guidance based on product specifications and intended use.

User manuals and setup guides are available on most product pages or directly from the brand’s official website.

If you need further assistance, contact us at info@dronegearshop.com.

Yes. We offer free shipping on eligible orders within the United States.

Orders are typically delivered within 3–4 business days after shipment.

If your order has not yet shipped, please contact us at info@dronegearshop.com as soon as possible.

We work with reliable U.S. carriers including FedEx, UPS, and USPS to ensure safe and timely delivery.

Currently, we primarily ship within the United States.

For international shipping inquiries, please contact our support team.

Orders may be canceled before shipment.

Please email info@dronegearshop.com with your order number as soon as possible.

Yes. Once your order ships, a tracking number will be sent to your email.

If there is an issue with your order, please contact us with your order number, a description of the issue, and photos if applicable.

We will work with you to resolve the issue promptly.

Returns are accepted for unopened and undamaged items that do not affect secondary sales.

Please contact info@dronegearshop.com to request a return authorization.

Refunds are issued to the original payment method after the returned item has been received and inspected.

We accept multiple secure payment methods.

Availability may vary by region. Please refer to our Payment Policy for details.

Yes. All payments are processed through encrypted and secure payment gateways to protect your information.

You can reach us via email or live chat.

Email: info@dronegearshop.com
We typically respond within 12 hours.

Our primary support language is English. We will do our best to assist in other languages whenever possible.